Analisis Pelayanan Resep Konvensional dan Elektronik serta Pengaruhnya terhadap Kualitas Pelayanan Kefarmasian di RSUD M. Natsir Solok Indonesia

Adrizal, Adrizal and Sriwahyuni, Fatma and Aldi, Yufri (2019) Analisis Pelayanan Resep Konvensional dan Elektronik serta Pengaruhnya terhadap Kualitas Pelayanan Kefarmasian di RSUD M. Natsir Solok Indonesia. Jurnal Sains Farmasi & Klinis, 6 (3). pp. 195-199. ISSN 2407-7062

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Abstract

Hospitals are required to provide quality services in accordance with the Minimum Service Standards (SPM) that have been set. Efforts to improve the quality of pharmacy services in hospitals can be done by applying electronic prescribing. The study aims to determine the differences in the quality of pharmaceutical services between conventional prescribing and electronic prescribing. The study design was observational analytic with a cross sectional study design. Samples totaling 431 recipes were taken by random sampling technique. The statistical test on the variable waiting time and patient satisfaction is the independent t-test whereas the error-giving variable and the suitability of the prescription with formulary used the chisquare test with a significance level of 0.05. The results showed that there were differences in waiting times (p value: 0,000), patient satisfaction (p value: 0,000) and suitability of recipes with formulary (p value: 0,000) between electronic prescribing and conventional prescribing. But there is no difference in the incidence of medication errors between electronic prescriptions and conventional prescribing (p value: 0.063). This study shows that the quality of pharmaceutical services on electronic prescribing is better than conventional prescribing. The implementation of electronic prescribing at M.Natsir Regional Hospital requires more complete policy support and infrastructure so that the quality of pharmaceutical services can be improved

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