The Design of Hotel Performance Management System in Padang

Meilani, Difana and Anugrah, Ilham (2015) The Design of Hotel Performance Management System in Padang. Proceedings of International MultiConference of Engineers and Computer Scientist (IMECS) 2015, 2. ISSN 978-988-19253-9-8

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Abstract

As a tourist place, Indonesia is supported by its beautiful natural scenaries and unique cultures. Actually most of Indonesia incomes came from tourism sectors. Padang as the administrative center of West Sumatra is one of tourism places in Indonesia. Unfortunately, all the facilities and touris actractions here need improvement, for example the hotels. Hotels in Padang need attention on the performance Hotels in Padang need attention on the performance This hotel depends on profit targets and classification of IHRA (Indonesian Hotel & Restaurant Association). For the increasement of this hotel, SWOT (Strength, Weakness, Opportunity, Threats) analysis and balanced scorecard method were applied. It began with the strategic information gathering based on interviewing the company, then continue processing it into a questionnaire which based on SWOT research. At this point, it is known that Premier Basko Hotel is in quadrant II (strength-threat) SWOT analysis diagram. So, this hotel needs to implement a diversification strategy. It also has 14 types of alternative strategies with strategic goals, 14 factors on Critical Success Factors (CSF), 38 indicators on Key Performance Indicators (KPI), and 38 pieces forms of performance management system. All of these are as the form of guidelines for the performance management system Premier Basko Hotel.

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