Communities' Satisfaction toward Housing Rehabilitation and Reconstruction Program after 30 September 2009 Earthquake in West Sumatra Province

Istijono, Bambang Istijono and Ophiyandri, Taufika and Chairisna, Diah and Tadzkia, Ade (2016) Communities' Satisfaction toward Housing Rehabilitation and Reconstruction Program after 30 September 2009 Earthquake in West Sumatra Province. Journal Of Construction Engineering. (Unpublished)

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Abstract

The government of Indonesia had provided the Rehabilitation and Reconstruction (RR) assistance to 194,636 houses for communities after 30 September 2009 earthquake in West Sumatra province. The community-based development model was adopted in this housing program aid. This study aims to explore into what extent people's satisfaction with the RR program and to identify the difference of satisfaction level between urban area and rural area. The research was carried out by conducting a questionnaire survey to 200 communities. The beneficiaries were invited to determine their satisfaction level based on 5 Likert scale from 1 as ‘not satisfied at all’ to 5 as ‘absolutely satisfied’. The satisfaction level was assessed by two factors, process of reconstruction and result of reconstruction. It was found that the level of communities’ satisfaction is at average level. The satisfaction level of urban communities is 2.75; while the rural communities is slightly higher at 2.88. The satisfaction level of urban and rural communities with the reconstruction process are at 2.63 and 2.75 respectively; while the satisfaction level with the results of the program is at 2.84 and at 2.95 respectively. Communities’ satisfaction with the result of reconstruction is higher than that with the process of reconstruction. Keywords: post-disaster reconstruction, housing reconstruction, community-based, satisfaction level.

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