Items where Author is "Ismail, Ishak"

Article

Syafrizal, Syafrizal and Abdul Wahid, Nabsiah and Ismail, Ishak (2010) EMOTIONAL INTELLIGENCE AS ANTECEDENT OF RELATIONSHIP QUALITY IN RETAILBANKING FROM CUSTOMERS’ PERSPECTIVE:APROPOSED MODEL. EMOTIONAL INTELLIGENCE AS ANTECEDENT OF RELATIONSHIP QUALITY IN RETAILBANKING FROM CUSTOMERS’ PERSPECTIVE:APROPOSED MODEL. pp. 276-289. ISSN 978-979-18783-0-2

Conference or Workshop Item

Syafrizal, Syafrizal and Wahid, Nabsiah Abdul and Ismail, Ishak Linking of Positive Emotional Display, Relationship Quality and Positive Word of Mouth: The Case of Priority Banking Customers. In: ICBE 2014.