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Syafrizal, Syafrizal and Abdul Wahid, Nabsiah and Ismail, Ishak (2010) EMOTIONAL INTELLIGENCE AS ANTECEDENT OF RELATIONSHIP QUALITY IN RETAILBANKING FROM CUSTOMERS’ PERSPECTIVE:APROPOSED MODEL. EMOTIONAL INTELLIGENCE AS ANTECEDENT OF RELATIONSHIP QUALITY IN RETAILBANKING FROM CUSTOMERS’ PERSPECTIVE:APROPOSED MODEL. pp. 276-289. ISSN 978-979-18783-0-2